FAQ

A: An e-ticket is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. You may request for a copy to be sent to your e-mail id, in-case of International tours - if & when you require e-tickets for buying Forex, for VISA formalities. For outstation guests who have booked Domestic tours & may arrive at the airport before the scheduled time, we may issue an e-ticket copy if requested for - on a case to case basis, under such circumstances, you are requested to not make any changes in it at the airport as it is a group PNR & any changes may create problem for the entire group!

A: Generally the number of guest/s travelling varies depending on the destination. The average group size for International Tour is between 20 to 44 and Indian tour is between 20 to 50. However, if a particular tour gets an overwhelming response then the group size may go beyond the aforesaid group size.

A: Your co-travelers can be any individual, right from a professional Engineer, Doctor to an Industrialist, teacher, a teenager, an artist, a politician, businessman, people of any religion, from any region, any language, etc.

A: Ideally only 1 Tour Leader is assigned to manage the group & since he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location - additional services will be on chargeable basis! Either we may be able to provide you with assistance - subject to availability & on chargeable basis only - who'll assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.

A: You can extend your stay provided you intimate us of such extension at the time of your booking. Additional charges will be applicable. No extensions/alterations can be done when the tour is in progress.

A: It is not advisable to do tours partly as you won’t be able to experience your dream destinations completely. Madhuvana offers you a wide range of products that suit your requirements. Our travel consultants will guide you on the same.

A: Generally, we operate all the tours that we launch, however in some cases the total number of bookings fall below our prescribed minimum operating capacity, in such cases we give you options and then accommodate or merge your tour with other available tours. You may also opt for our customized packages (tour price may vary) in such cases, but the services like group games, group activities, meals, tour leader etc may or may not be provided.

A: We do not change the itinerary or date of the tour, however in case of force majeure events; circumstances force us to change the routing or date of the tour, as the case may be, just for your safety.

A: Yes, you can modify your booking or travel plan. There may be certain charges for modifications or for cancelling the old booking and making new arrangements. The travel consultants at our offices will assist you for the same.

A: The cancellation of tour will attract certain cancellation charges. The travel consultant will give you the details about such cancellation at the time of booking or for more information on cancellation charges

A: This is because we incur expenses of the tour in two currencies. Your air tickets, visa, documentation, some part of land arrangements and miscellaneous expenses are done in Indian currency whereas your land arrangements like hotel booking, meals, coach, sightseeing, entrance tickets etc. are done in foreign currency.

A: Infant is any guest who is below 2 years of age whereas child is guest who is or above 2 years of age and below 12 years of age.

A: Airlines have different airfares both infant and child as per their defined age category. For infant, airfare is 10% of the adult airfare whereas for child, it is 75% of adult fare or at times child fare may be the same as adult fare. For child above 2 years we also provide separate coach seats for the entire tour.

A: The International Tour price generally is inclusive of your travel arrangements, accommodation, all meals, sightseeing, entrance charges, VISA, airport taxes, Tour Leader services, etc. For more information on the inclusion of tour price kindly refer tour inclusion section on the respective tour itinerary page on our website/quotation.

A: The Indian tour price generally is inclusive of your accommodation, Breakfast & Dinner, sightseeing (excluding entrance fees), etc. but does not include your to and fro journey tickets. However, we do have airport to airport tours which are all-inclusive tours by Air. For more information on the inclusion of tour price kindly refer tour inclusion section on the respective tour itinerary page on our website/brochure.

A: We highly recommend you to carry sufficient medicines along with you on tour. While packing, distribute them evenly in different bags to ensure that you have some medicine with you in case there is any delay in getting baggage or loss. However, you do get medicines on tour but your doctor’s prescription for the same is a must.

A: The modes of travel depend upon the tour which you book. Generally, we travel by Flight, Coach, Train, Cruise, Speed boat, Jet Foil, Cable Car, etc. as mentioned in the itinerary. For more information refer respective tour itinerary page on the website / brochure / quotation.

A: For flights we may have night journeys, but we normally avoid night journeys on tour as far as possible.

A: If you fall sick on tour, kindly inform the Tour Leader immediately. The Tour Leader will assist you in making all arrangements for the medical aid, doctor on call etc. However, the expenses will have to be borne by you. Here, Insurance plays a major role hence we highly recommend that you should get yourself and your family insured adequately before travel.

A: We have a wide range of products which are designed as leisurely paced to medium paced to fast. Most of the tours are medium to fast pace as we cover maximum must see sight-seeing, we do not have optional sight-seeing.

A: Generally, we have to walk at sightseeing places, amusement parks and at the airports sometimes for a long distance; however the same will be timely instructed by the Tour Leader.

A: While on tour, you can be in touch with your family and friends through a local calling card or local sim card as you may deem fit and desirable. You have to carry your mobile handset. We are not responsible for any charges levied by the international local authorities neither shall be responsible for loss of your mobile handset.

A: Unless otherwise specified by the Tour Leader for World Tour, we normally follow 6-7-8 schedule i.e. wake up at 6 am, breakfast at 7 am and departure at 8 am and for Indian tour its 7-8-9 schedule i.e. wake up at 7 am, breakfast at 8 am and departure at 9 am. However, the schedule may change as per the situation.

A: Yes, you do get telephonic wakeup call through the hotel automated system; however it is advisable to have your mobile alarms set to be on the safer side.

A: Our Tour Leader will provide information about the shopping areas on tour; however s/he will not suggest/recommend / promote any particular shop, area etc. to you.

A: Yes, you can use internationally accepted Credit Cards for shopping and personal expenses but kindly cross check with your Bank before effecting any transaction. We are not responsible/liable for any loss, fraud, damage, cheating etc., if any, occurs in such cases.

A: Punctuality is of utmost importance when travelling in group. We do not want you to miss any part of the tour so please be on time and always follow the Tour Leader's instructions. In case, you miss any part of the tour, we are not responsible/liable and no refund shall be given to you in this regard.

A: A qualified companion must accompany the guest who needs such special assistance as individual assistance cannot be given to such guest by the Tour Leader considering he has to manage the entire group.

A: Yes, you can bring your own wheel chair and move at most of the sightseeing places but a qualified companion must accompany guest who are travelling on wheelchair.

A: Yes, your relative is always welcome. S/he can join us on tour subject to your intimation to us at the time of your booking and payment of prescribed charges to make him / her eligible to join our tour and avail our services on tour.

A: In most of the countries tap water is considered very safe and widely available. In-case, it is not so and wherever Madhuvana provides the same is mentioned in the respective tour itinerary page on the website.

A: Group Tour Itineraries are designed and planned in such a way that you should get to see maximum places, so you will get time only when you are back at the hotel. However, if you wish to skip any sightseeing, then you have to inform the Tour Leader accordingly, but you shall not get any refund for such services which you have not availed at your own discretion.

A: Yes, for all tours of Madhuvana you have a facility of joining the tour at the first destination and leaving the tour at the last destination. For such tours, you get a special joining and leaving price. Joining and leaving guest is the one who books the escorted group tour of Madhuvana without taking the services of visa, insurance and main air travel ticket to reach the first destination of the tour and leaves the tour from the last place of Sightseeing / Restaurant / Hotel / Airport to reach his/ her hometown.

A: Most of the airlines in case of groups prefer check-in at the airport check in counter only.

A: Yes, you can upgrade your class of travel or airline as per the availability and on an additional cost. Please inform the same at the time of booking.

A: Yes, you can request for a window seat or seat with more leg space or an aisle seat at the airport check in counter. It will be provided by airline as per the availability.

A: Yes, airlines have provision but it is limited hence you need to inform us at the time of booking. Few airlines also have certain charges for wheel chair. Wheelchair is subject to availability and at the discretion of the airline.

A: At present for most of the destinations, it is 20 to 25 kg for cargo and 6 to 7 kg for handbag per ticket but it does vary with the airline. For guest travelling to US at present baggage is controlled by Piece Concept. Under the Piece Concept, passengers are permitted per ticket to check two bags with a per-bag weight of up to 23 kg for Economy Class. However for internal flights there is no free baggage allowed, your 1 check in baggage cost is paid by Madhuvana but the second check-in baggage if any has to be paid by guest. Also due to security reasons during internal flight the bags cannot be locked, same will be timely instructed by the Tour Leader on tour. Hand baggage of 7 kg is allowed for both international and internal flights.

A: Yes, all tourists travelling by air / rail for Indian tours have to carry photo identification proof in the form of driving license, election ID card, PAN card, passport and for students their school / college ID card. Also, at certain sightseeing places in India any Identity proof (except PAN card) is a must which is mentioned on the respective tour itinerary page on our website

A: Madhuvana will assist you with one way tickets for regular tours but for Air to Air packages guest has to take to and fro ticket. They cannot opt for only one way ticket as the to & fro ticket fare is included in the tour price.

A: Indian tour price does not include air or railway tickets. In-case, you wish to travel by rail the tickets have to be booked by yourself. We book for your air travel only. However, we also have Air to Air tours where the tour price is inclusive of to and fro air ticket cost.

A: If you book your own railway / air tickets then the ticket details must be shared with our travel Consultant.

A: At present, depending upon the airline, most of the airlines are allowing 15 Kgs of Cargo bags per ticket and 05 Kgs of Handbag per ticket. In addition to hand baggage, one personal item like Laptop or ladies purse is allowed. However, due to security reasons for Jammu and Srinagar flights the hand baggage also goes along with the check in baggage and only laptop or digital camera is permitted inside the aircraft.

A: The road journey is completely dependent on the tour itinerary and number of places covered. The driving distance varies for each tour. You get sufficient halts during the journey.

A: For International Tours, we generally have meals at Indian restaurants as it gives you an opportunity to enjoy a different ambiance and is comfortable. At times, we do give packed food too depending upon the itinerary.

A: Yes, special meal like Jain meal (No onion garlic), Fasting meal- as per availability and Baby meal can be arranged subject to prior intimation. In case of baby meal we provide tin milk, plain dal and rice only, during meals as per the itinerary. For in between requirements of baby we recommend you to carry sufficient baby food along with you.

A: As per the tour itinerary requirement, there is a preset menu. We serve vegetarian food along with 1 non vegetarian dish. Breakfast is continental and meals are Indian with an occasional addition of Fast/Local food.

A: Yes, Passport is mandatory for any international travel.

A: It is important that the tour booking should be done as per your name on the passport as all further travel arrangements are booked accordingly and passport is the only valid document abroad for verification.

A: It is advisable to acquire adequate Overseas Travel Insurance cover for protection from any possible risks such as damage, loss, accident or injury to life etc on tour. For Europe and Dubai tours, the insurance is included in the tour price for those aged up to 59 years for the duration of the tour. Guest above 59 years of age will have to pay the difference on the insurance premium as applicable.

A: The Visa or Insurance included in the tour price is only for the tour duration. For your extended holiday we will process your visa or insurance accordingly, you just need to pay the difference.

A: VISA is the short form for Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. For certain countries, you have to go for personal interview too. Madhuvana will assist you in filing the VISA application. The VISA facilitation fees are included in the tour price.

A: Granting or Non-Granting of a VISA solely depends on the respective Consulate/ Embassy. We just assist you in filing the application for the VISA. We neither assure nor guarantee the VISA to anyone since the same is beyond our control.

A: Yes, you can get a refund after deducting the VISA application fees and cancellation charges, if any.

A: For International Tours, we have 1 Tour Leader for the entire group.

A: Yes, the tour leader will assist you throughout the tour for all your tour related requirements. However, they are not responsible for baggage or any kind of personal belongings

A: The Tour Leader will preferably communicate or give instructions on tour in Kannada, English and Hindi.

A: Yes NRI's can book any of Madhuvana's Indian Tours.

A: Yes, they can pay the same by Telegraphic Wire transfer but only in USD, Euro and AUD currency. Any transaction charges levied by the bank will be borne by you / your son / daughter. 

A: To book an International Tour, you need passport with 6 months validity subsequent to the scheduled departure date of the tour and with sufficient number of blank pages for visa purposes. You also need to pay a registration amount depending on the tour price.

A: Ans: No. For departure beyond 45 days from date of booking you can pay the registration amount to book and pay the balance payment later. For departure less than 45 days from date of booking you need to pay the entire tour price lump-sum.

A: We recommend you to book your tour at least 9 months prior to the scheduled departure date as most of our tours fill up 6 months in advance. For Indian tours, railway booking opens 120 days prior to the departure date. However, if you book early you can avail of the advance booking discounts, etc.

A: You can book your tour at our office. You can also book through e-mail and/or watsapp mode.

A: Yes, 2 to 3 days prior to your scheduled departure we give a call to inform the reporting time and place.

A: We do give pre-departure information sheet once you book a tour which consists information about the destination, things to carry, weather, shopping etc

A: We provide 2 sets of hotel list so that one copy is kept with your relatives and they can contact you at the hotel directly.

A: During emergency, you may call on the below mentioned Madhuvana Emergency numbers: - +91 9141 499 499 +91 99454 78654 +91 99800 78654.

A: You can carry cash but we advise you to carry American Express Travellers Cheques as it is accepted around the world. It is safer than cash and if lost or stolen can be replaced worldwide, usually within 24 hours. Travellers Cheques also enable you to budget, track and control your travel expenses easily.

A: USD / EURO are universally accepted currencies and easily exchangeable in any part of the world. No need to carry multiple currencies. You can carry the local currency of the visiting country worth $50 for miscellaneous expenses and if in case of emergency.

A: As per RBI circular, the Basic Travel Quota per financial year is US $10000 per person for private visit and US $25000 for business visit.

A: Ideally, the refund amount is credited using the same mode of payment that you had used to book the tour, the only exception in this case is if you had used Cash/Demand Draft in such case, the mode of payment for refund will be 'Account Payee' cheque only. In case of Credit Card, the transaction would be reversed accordingly, considering the bank charges/Service charges on Credit Card payments which are non-refundable.

A: In case of cancellation of your tour by the Company, you will get the refund of actual amount paid by you. But if you cancel the tour, the cancellation charges will be applicable as per cancellation policy mentioned in our terms and conditions or along with your quotation and/or booking terms provided after you have booked the tour with us.

A: Ideally, it takes 10 - 15 working days to process refunds, once the guest agrees on refund amount. However, to derive the best amount of refund, it takes additional operational time to deal with airlines, hoteliers etc.

A: No, the refund amount is not adjustable against part cancellation.

A: The Registration amount paid at the time of booking, is non refundable & interest free.

A: Yes, your refund amount is transferable to your other tour.